Given the increasing reports of product malfunctions from imported incubators and misused electrical equipment for hatching and raising poultry (which has resulted in house/garage fires and waaaay to many ‘near misses’) the Australian Consumer & Competition Commission (ACCC) have published the following information online regarding product safety.

I share this information below as it relates specifically to online businesses (including Suburban Chooks) and other retailers who sell imported incubators to inform the Poultry Raising/Keeping community that there are guidelines in place to protect you from the sale of shonky, sub-standard equipment (of which Suburban Chooks DOES NOT sell) by shonky dealers.

When looking at incubators, brooders and other electrical equipment online, there are also general guidelines to help determine quality retailers and products from those that will not give you the results (when related to hatching eggs) or safe brooding (when raising young chicks). This article is written specifically for choosing an incubator but the generalised information is relevant to all electrical poultry equipment. I would also add at this stage that the seller should be familiar with their products and be able to provide you with support and troubleshooting possible issues relevant to the item they are selling!!!

From the ACCC –

“Selling online

When you sell products to Australia, you must comply with Australian product safety laws – no matter where you are located in the world.

Product safety laws for online sellers

Australian product safety laws apply whether you sell through an online marketplace or not, and at every stage of the supply chain.

These laws mean that your business:

Complying with international or other trusted safety standards does not automatically mean your product complies with Australian mandatory safety standards or bans.

It is your responsibility (the seller) to understand Australian product safety laws and make sure you sell safe, compliant products.

Guidance for product manufacturers and makers of handmade products

When you make or manufacture the products you sell online, Australia’s product liability laws apply to products with safety defects. This is in addition to your legal responsibilities as a supplier.

Product liability laws mean that Australian consumers can seek compensation from you if a product you made has caused loss or damage, including injuries, death and economic loss. Australian consumers who suffer loss or damage because of safety defects in the product you made can take you to court. They can also make a complaint to a consumer protection agency, who may then consider taking action against you.

Selling online

When you sell products to Australia, you must comply with Australian product safety laws – no matter where you are located in the world.

Product safety laws for online sellers

Australian product safety laws apply whether you sell through an online marketplace or not, and at every stage of the supply chain.

These laws mean that your business:

Complying with international or other trusted safety standards does not automatically mean your product complies with Australian mandatory safety standards or bans.

It is your responsibility to understand Australian product safety laws and make sure you sell safe, compliant products.

Guidance for product manufacturers and makers of handmade products

When you make or manufacture the products you sell online, Australia’s product liability laws apply to products with safety defects. This is in addition to your legal responsibilities as a supplier.

Product liability laws mean that Australian consumers can seek compensation from you if a product you made has caused loss or damage, including injuries, death and economic loss. Australian consumers who suffer loss or damage because of safety defects in the product you made can take you to court. They can also make a complaint to a consumer protection agency, who may then consider taking action against you.”

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Suburban Chooks

Keeping More than 50 Chickens/Poultry in Victoria?
Brinsea Product Manuals/Instructions