REFUNDS AND RESTOCKING FEES

Refunds WILL be honoured on ‘change of mind’ items as per Consumer Law, as long as the items have not been dispatched to the customer. This is obviously as once it leaves our hands the items cannot be easily brought back to our possession without further costs being incurred.

Items that have been dispatched or picked up by couriers from Suburban Chooks will need to be returned to us (at the cost of the purchaser) before refunds will be returned. We also require tracking information for returned items to be forwarded to us, just as we provide tracking information to you when we send items out.

Customers who request a refund will be refunded their full amount MINUS a 20% restocking fee. Given that we are honouring change of mind items (which a lot of businesses don’t) we hope you are understanding of this matter.

By law, refunds can only be given using the same method that payment was made. To clarify, if you pay via Paypal, your refund will be made via Paypal. It is illegal for us to refund in any other way.

If you have paid via Afterpay, you will need to contact both the seller (us) and Afterpay to confirm the process. This will be dependant on whether you have paid any installments towards your item etc.

CHICKENGUARD MOTORS – WARRANTY REPLACEMENTS 

All ChickenGuard Premium and Extreme Motors are covered by a three year warranty period, which begins from when the item is dispatched from Suburban Chooks (as all items are sent with tracking numbers attached).

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Suburban Chooks are to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

Contact Suburban Chooks with your purchase date stated and describe the difficulty you are experiencing.
Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
Notify Suburbn Chooks of defect before the warranty period expires.
We will then work with you as best we can to get the issue rectified by liasing with the UK (where necessary).
If required send the unit will need to be sent back to Suburban Chooks at your own cost. Return or replacement untils will be sent back to you at no cost to yourself.

This warranty applies to working parts only (specifically, the Standard and Extreme Motors, not door kits).

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satsifactory outcome.

BRINSEA PRODUCTS – WARRANTY REPLACMENTS

All Brinsea electrical products (Incubators, EcoGlow brooders and TLC brooders) purchased from Suburban Chooks online after 1st February 2015 are covered by a three year warranty period. The warranty period begins from when the item is dispatched from Suburban Chooks (as all items are sent with tracking numbers attached). Should a fault arise during the warranty period the unit may be repaired or replaced at Suburban Chooks’ discretion.

Please note that any Brinsea Products purchased outside of Suburban Chooks will not be covered under our warranty. Such units include Amazon products, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number. You should not accept any Brinsea products without a serial number – if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund.

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products is pleased to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

Contact Suburban Chooks with your serial number for the product
Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
Notify Suburbn Chooks of defect before the warranty period expires.
Have used the incubator for its proper purpose and stored it clean and dry.
If required send the unit back to Suburban Chooks at your own cost. Return or replacement untils will be sent back to you at no cost to yourself.
This warranty applies to working parts only. Complete machines should only be returned with prior agreement with Suburban Chooks.

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satisfactory outcome.

Please note: All products purchased before 1st February 2015 carry the two-year waranty.

Brinsea Products Ltd or its retailers will not be responsible for the loss of eggs in the event of failure however caused and the user is advised to arrange his own insurance reviews to check cover where loss of power or mechanical or electrical failure might result in unacceptable losses. It is not recommended that eggs of significant value are incubated in this product unless it is used in conjunction with an independent temperature alarm system.